AI-Powered Debt Collection Platform: Amicable Case Study

ABOUT THE CLIENT

amikable.ai emerges as the pioneer of a new era in debt collection. The platform embodies a modern vision where technology serves a more human and effective approach. At the heart of this transformation lies a strong conviction: debt collection can and should be a constructive experience for all stakeholders.

CHALLENGE

Personalizing interactions in debt collection represented a complex challenge requiring an innovative approach. Our team had to address several critical issues:

Key challenge points:

• Managing 9,800+ active cases simultaneously
• Need for 24/7 availability
• Compliance with strict regulatory requirements

The complexity was particularly notable in three areas:

1. Adapting tone and message to each situation
2. Managing emotionally charged conversations
3. Maintaining a personalized approach at scale

SOLUTION

To address these challenges, we developed an intelligent voice platform that revolutionizes debtor interactions. Our approach revolves around three major technological pillars.

Advanced Voice Intelligence

The solution relies on the ElevenLabs API to offer a natural and engaging conversational experience. The system integrates:

• Adaptive real-time voice generation
• Contextual conversation analysis
• Dynamic tone and rhythm adjustment

Robust Cloud Infrastructure

The technical architecture was designed to combine performance and security:

• Scalable cloud deployment
• Enhanced data security
• Built-in GDPR compliance

METHODOLOGY

The deployment of this innovative solution relied on a multidisciplinary team and a structured approach.

Our key team:

• AI Expert
• CTO
• Full-stack developers

The deployment process unfolded in several key phases, each contributing to the project's overall success:

1. Analysis phase: In-depth study of communication patterns
2. Configuration: Setup of customized voices and scripts
3. Testing: Extensive validation with real users
4. Deployment: Progressive production rollout

RESULTS

The transformation has produced remarkable improvements. At the operational level, we observe a clear progression in collection rates and a significant reduction in processing times, accompanied by a marked increase in customer satisfaction.

Financially, the benefits manifested quickly with an early return on investment. Operating costs were reduced, allowing for significant savings through better organization.

OUTLOOK

The success of this first phase paves the way for promising developments. Our next innovations focus on two major axes:

Planned technical developments:

• Multilingual extension of voice capabilities
• Advanced predictive analysis
• Proactive voice assistant

Strategic vision:

• International expansion
• New application sectors
• Partner integrations