The debt collection revolution takes on a new dimension with amikable.ai. By integrating the ElevenLabs API, the platform redefines industry standards, creating a bridge between cutting-edge technology and human approach in every interaction.
ABOUT THE CLIENT
amikable.ai emerges as the pioneer of a new era in debt collection. The platform embodies a modern vision where technology serves a more human and effective approach. At the heart of this transformation lies a strong conviction: debt collection can and should be a constructive experience for all stakeholders.
CHALLENGE
Personalizing interactions in debt collection represented a complex challenge requiring an innovative approach. Our team had to address several critical issues:
Key challenge points:
Managing 9,800+ active cases simultaneously
Need for 24/7 availability
Compliance with strict regulatory requirements
The complexity was particularly notable in three areas:
Adapting tone and message to each situation
Managing emotionally charged conversations
Maintaining a personalized approach at scale
SOLUTION
To address these challenges, we developed an intelligent voice platform that revolutionizes debtor interactions. Our approach revolves around three major technological pillars.
Advanced Voice Intelligence
The solution relies on the ElevenLabs API to offer a natural and engaging conversational experience. The system integrates:
Adaptive real-time voice generation
Contextual conversation analysis
Dynamic tone and rhythm adjustment
Robust Cloud Infrastructure
The technical architecture was designed to combine performance and security:
Scalable cloud deployment
Enhanced data security
Built-in GDPR compliance
METHODOLOGY
The deployment of this innovative solution relied on a multidisciplinary team and a structured approach.
Our key team:
AI Expert
CTO
Full-stack developers
The deployment process unfolded in several key phases, each contributing to the project's overall success:
Analysis phase: In-depth study of communication patterns
Configuration: Setup of customized voices and scripts
Testing: Extensive validation with real users
Deployment: Progressive production rollout
RESULTS
The transformation has produced remarkable improvements. At the operational level, we observe a clear progression in collection rates and a significant reduction in processing times, accompanied by a marked increase in customer satisfaction.
Financially, the benefits manifested quickly with an early return on investment. Operating costs were reduced, allowing for significant savings through better organization.
OUTLOOK
The success of this first phase paves the way for promising developments. Our next innovations focus on two major axes:
Planned technical developments:
Multilingual extension of voice capabilities
Advanced predictive analysis
Proactive voice assistant
Strategic vision:
International expansion
New application sectors
Partner integrations